Privacy Policy

This Privacy Policy and statement (the "Privacy Policy") applies to users of the website (the "Site"), whether or not they are duly registered, whose owner is Genomma Lab Internacional, S.A.B. de C.V., subsidiaries and/or affiliates ("Genomma Lab") and in this regard we inform you of the following:

By providing Personal Data to Genomma Lab, you accept the terms of our Privacy Policy and statement and give your consent to Genomma Lab's treatment of such personal data. If you choose not to provide Genomma Lab with the personal data we request, it’s possible we could not provide the services and/or products you have requested or that such services and products are not rendered or delivered with the same appropriate quality.

For what purposes we will use your personal data.

The personal data that we collect from you will be for the following purposes that are necessary for the services you request.

Quotation, monitoring and evaluation of the goods and/or services we provide.
Marketing, shipping and delivery of Genomma Lab products.
Statistical and internal analysis purposes.
Research and development of new products.
Marketing, advertising and/or commercial prospect purposes related to products and services that Genomma Lab may carry out or of third parties with whom Genomma Lab has signed agreements or contracts and/or a commercial relationship.
To carry out any or all the necessary activities for the development and fulfillment of the obligations that originate and derive a the contractual and/or commercial relationship that Genomma Lab has with your or any third party.

In addition, we will use your personal information for the following secondary purposes that are not necessary for the service and/or product requested, but allow us and facilitate us to provide better services:

Identification and contact purposes.
Analysis and elaboration of statistics or reports.
Attention of doubts and suggestions.
To contact us by phone or email.

If you do not wish, that your personal data to be processed for these additional purposes, from this moment you can communicate the above to us, to the email datospersonales@genommalab.com.

In the collection and processing of personal data that you provide us, we comply with all the standards established in all applicable regulations: Legality, quality, consent, information, loyalty, proportionality, responsibility, security, truthfulness and accuracy.

What personal data will we use for these purposes?

To carry out the purpose described in this Privacy Policy and Statement, we will use the following personal data:

Personal data you provide directly to us: We collect data about how you use our services and products, such as the types of content you view or interact with, or the frequency and duration of your activities. We also collect the personal data that you provide to us when you contact us, complete a survey, or when it is unrestricted public information.
Personal data we collect automatically: We receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and tracking technologies to obtain personal data when your web browser accesses to our websites or advertisements as well as to other content provided by Gennomma Lab.

The personal data we collect includes, but is not restricted to the following information: name, e-mail, date of birth, signature, mobile telephone number, address and identity card number.

In addition to the personal data mentioned above, for the purposes informed in this privacy policy and statement, we may exceptionally request personal data considered as highly sensitive, which will have additional protection according to applicable law. Genomma Lab only collects and uses such sensitive personal data when you have given us your consent to do so.

Information security

The Data will be stored in a database owned by Genomma Lab and will be treated as confidential with the appropriate security measures as detailed below. The operations that Genomma Lab will perform on the data may include its collection, use, analysis, storage, profiling, deletion, transfer, transmission and, in general, it’s processing.

With whom do we share your personal data information and for what purposes?

We inform you that your personal data is shared within and outside the country with the following persons, companies, organizations and authorities other than us, for the following purpose:

Genomma Lab may share your information:

In the case of national or international companies of the same group, such as subsidiaries, affiliates, controlled or controlling companies under the common control of the person in charge or a parent company or any company of the same group of the person in charge that operates under the same internal processes and policies.
With one or more third parties, with whom we have previously entered into contracts with confidentiality and personal data protection clauses and who provide services to Genomma Lab that are complementary to the products and/or services you have requested and/or whose services provided to the company are necessary and/or desirable to allow Genomma Lab to provide you with the services and/or products you have requested.
With one or more third parties as service providers selected to manage or administer both this portal and the personal data collected through it.
When the transfer is necessary or legally required by any authority to safeguard or administer this site.
When the transfer is necessary for the maintenance or fulfillment of a legal relationship between you and Genomma Lab.

We inform you that Genomma Lab does not sell, assign, rent or transfer user information without your prior express consent. Notwithstanding, you give your express consent to Genomma Lab for the transfer and/or transmittal of all or part of your data to any of its controlled, controlling and/or related companies with Genomma Lab. If you do not wish to authorize that your personal data to be shared with third parties, you must communicate the above to the contact numbers provided below.

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); to be updated according to the changes you provide us or to be inactivated (Update, Supplementation or Suspension); to be removed from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations under the applicable regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition).

To exercise any of the above rights, you should contact us at the telephone numbers provided below.

To learn about the procedure and requirements for the exercise of your rights, you may contact our Privacy Department of the applicable country, which will process the requests for the exercise of these rights, and will answer any questions you may have about the processing of your information.

How can you revoke your consent to the use of your personal data?

You may revoke the consent you have given us for the processing of your personal data. However, it is important to note that not in every case, we will be able to fulfill your request or terminate such use immediately, since it is possible that due to comply with a legal obligation we may need to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of your consent will mean that we can no longer provide the service you have requested, or the termination of your relationship with us.

To revoke your consent, you should send your request to the telephone numbers provided below.

Any request to limit or revoke the use or disclosure of your personal data and in general to exercise your rights, must contain:

Name and e-mail address so that we can communicate the response to your request.
Document or documents proving identity
A clear and precise description of the Personal Data in respect of which the exercise of any of the rights is sought
Any other elements that help us locate the applicable personal data

If you have any questions about this Policy, the use of your personal information or want to exercise any of your rights, please contact us at the following telephone numbers:

Genomma Lab Internacional, S.A.B de C.V.

Phone number: 50810000

e-mail: datospersonales@genommalab.com

Address: Avenida Antonio Dovali Jaime Numero 70, Torre C, Piso 2, Despacho “A”, Colonia Santa Fe, C.P.01210. Delegación Álvaro Obregón, Ciudad de México, México

Genomma Laboratories Argentina, S.A.

Phone number: 5295-9150

Address: Gdor. Valentín Vergara 403, Piso 2°, Vicente López, Buenos Aires, República Argentina

Genommalab Uruguay, S.A.

Phone number: 2902-1515

Address: Pza. Independencia 811, Montevideo, República Oriental del Uruguay

Genomma Laboratories Paraguay, S.R.L

Phone number: 595 21 3199377

Address: Tte. Adolfo Rojas Silva N° 1043, de la ciudad de Asunción, República del Paraguay.

Genomma Laboratories do Brasil, LTDA

Phone number: +55 (11) 2129-4700

Address: Av. Nações Unidas, 14.171, Rochaverá Towers, Torre Ebony, 5º andar, conj. 501/504, Vila Gertrudes, São Paulo/SP. CEP: 04.794-000.

Genomma Lab Chile, S.A.

Phone number: 227060460

Address: Av. Andrés Bello 2233, oficina 601 y 602. Providencia. Santiago de Chile

Genomma Lab USA, INC.

Phone number: 713.255.1024

Address: 4550 Post Oak Place Dr Suite 326, Houston TX 77005

Genomma Lab Colombia, LTDA

Phone number: 3134832819

Address: CR 9 115 30 Of. 502 Edificio Tierra Firme Bogotá D.C.

GenommaLab Ecuador, S.A.

Phone number:593 43712960

Address: Ciudadela Kennedy Norte Av. José Santiago Castillo s/n y Av. Justino Cornejo, esquina, frente al parque Lineal. Edificio Kennedy Business piso 4 oficina 402. Guayaquil-Ecuador

Genomma Lab Perú, S.A.

Phone number: 965729830

Address: Calle Orquideas 444 oficina 701 - San Isidro - Lima

Genomma Lab Centroamérica S.A.

Phone number: +506 60403940

Address: San José, Escazú, San Rafael, de Construplaza 400 metros N, Oficentro Latitud Norte, Segundo Piso

Genomma Lab Honduras, S.A. de C.V.

Phone number: +504 31659757

Address: Barrio los Andes av 13 calle sexta casa "c" San Pedro Sula Cortez Honduras

GL Nicaragua, S.A.

Phone number: +505 86956668

Address: Managua, Plaza el Sol 2c. Al sur y 1c al Este, Colonial Los Robles, V Etapa #26

Genomma Lab El Salvador, S.A. de C.V.

Phone number: +503 79888226

Address: Calle Arturo Ambrogi col escalon 469 san salvador el salvador

Genomma Lab Dominicana, S.R.L.

Phone number: 0018493543333

Address: Santo Domingo, Piantini Ave Abraham Lincoln 852. Edif de los Santos, Ens.

Genomma Lab Guatemala, S.A.

Phone number: +502 59780775

Address: Guatemala, Zona Pradera, Boulevard Los Próceres, 24-69 Zona 10 Torre I Nivel 9 Oficina 910

Genomma Lab Panamá, S.A.

Phone number: +507 6324-5542

Address: Panamá, Bocas del Toro, Edif. Revolution Tower/El Tornillo Loc 22C Piso 22, Bella Vista Urb. Obarrio

GLB Laboratorios Bolivia, S.A.

Phone number: +591 75012685

Address: Av. Ballivían Calle 12 de Calacoto, Edif. El Dorial Nº 555, piso 14,

La Paz– Bolivia

The use of Tracking Technologies in Our Web Portal

We inform you that in our website, we use cookies, web beacons, and other technologies through which it is possible to monitor your behavior as an Internet user, but that also allow us to provide a better service and user experience when browsing our site.

The personal data we collect from these tracking technologies are as follows: browsing hours, time spent browsing our website, sections viewed, and websites accessed prior to ours, all of which are we used to improve your user experience on our website, increase the security of our website, measure the use of our services, and provide advertising. We also inform you that this site has links to other external sites, for which the content and privacy policies are subject to the privacy policies of those other sites, without any responsibility and liability of Genomma Lab.

These technologies may be disabled through changes to the configuration of your browser and other tools available in your computer systems and/or mobile devices.

How do we protect your data?

Genomma Lab has adopted reasonable security measures to protect your information, and to prevent unauthorized access to your data or any unauthorized modification, disclosure or destruction thereof. The information collected by Genomma Lab will be kept strictly confidential. Access to your personal data is restricted to those Genomma Lab employees, contractors and representatives who need to know such data to perform their duties and develop or improve our services. Genomma Lab requires the same confidentiality standards from its suppliers and vendors and does not allow access to such information to third parties outside the company.

How long do we keep your personal data?

We inform you that Genomma Lab will retain and administer your personal data for as long as it remains adequate, proportionate and necessary for the scope and purposes for which it was requested, or as long as required by applicable law. We will actively review the personal data we hold and securely delete it when there is no longer a legal, business or consumer need for it to be retained.

How can you learn about changes to the privacy policy?

The privacy policy may be modified, changed, or updated as a result of new legal requirements; our own needs for the products or services we offer; our privacy practices; change in our business model; or for other reasons.

We undertake to keep you informed of any change to this privacy policy through our website and/or applications administered by Genomma Lab. For your security, please consult the content of this privacy policy on our website at all times.